The way businesses communicate with their customers has drastically changed. Many companies have shifted towards digital communication channels, such as chat applications, to provide quick and efficient customer support. However, with this shift comes the need to ensure compliance with regulatory requirements. One such requirement is the archiving of employee-customer chats. How can one archive chats from popular consumer applications?
Here we will do a short review of the most popular chat applications, where they have their footprint and the basics of how consumers can perform archive.
Archiving Chat Messages from Top Chat Applications – How To:H
- WhatsApp
- Popularity: Over 2 billion monthly active users
- Areas of adoption: Popular in India, Brazil, Mexico, and other parts of the world. Archiving process:
- To archive WhatsApp messages, open the chat and tap on the three dots in the upper right corner. Then, tap on “More” and select “Export chat.” Choose whether to include media files or not and select the desired option for sharing the chat history.
- Facebook Messenger
- Popularity: Over 1.3 billion monthly active users
- Areas of adoption: Popular in the United States, Canada, and other parts of the world.
- Archiving process: To archive Messenger messages, open the chat and tap on the profile icon in the upper right corner. Then, tap on “More” and select “Archived.” To unarchive a chat, tap and hold on it and select “Unarchive.”
- WeChat
- Popularity: Over 1 billion monthly active users
- Areas of adoption: Popular in China, where it is used for messaging, social networking, and mobile payments.
- Archiving process: To archive WeChat messages, open the chat and swipe left to reveal more options. Tap on the “…” button and select “Chat history” and then “Export chat history.” Choose the desired format and save the chat history to your device or cloud storage service.
- Telegram
- Popularity: Over 500 million monthly active users
- Areas of adoption: Popular in countries with restricted internet access and in the cryptocurrency community.
- Archiving process: To archive Telegram messages, open the chat and tap on the three dots in the upper right corner. Then, tap on “Export chat history” and choose whether to include media files or not. Select the desired option for sharing the chat history.
- Line
- Popularity: Over 600 million registered users
- Areas of adoption: Popular in Japan, Thailand, and Taiwan.
- Archiving process: To archive Line messages, open the chat and tap on the three dots in the upper right corner. Then, tap on “Export chat history” and choose whether to include media files or not. Select the desired option for sharing the chat history.
- Viber
- Popularity: Over 260 million monthly active users
- Areas of adoption: Popular in Eastern Europe and the Middle East.
- Archiving process: To archive Viber messages, open the chat and tap on the three dots in the upper right corner. Then, tap on “More” and select “Export chat.” Choose whether to include media files or not and select the desired option for sharing the chat history.
- Snapchat
- Popularity: Over 250 million daily active users
- Areas of adoption: Popular among younger generations in the United States and other parts of the world.
- Archiving process: Snapchat messages are not meant to be archived.
- Skype
- Popularity: Over 300 million monthly active users
- Areas of adoption: Popular for both personal and business use worldwide.
- Archiving process: To archive Skype messages, open the chat and select “Options” and then “Export chat history.” Choose the desired format and select the location for saving the chat history.
While these are just a few of the most popular chat applications, their archiving facilities are geared for the end user. Not businesses. With businesses now responsible to keep records of their correspondence with customers across channels, it is important that they develop solutions to archive personal chat applications.
Corporate Archiving of Chat Messages and Applications
In conclusion, archiving employee-customer chats is essential for businesses to maintain compliance with regulatory requirements. It ensures that businesses have a record of all their digital communication with customers, which can be useful for resolving disputes and investigations. However, implementing an archiving solution can be challenging due to the various chat applications and their unique archiving processes. Businesses need to choose a reliable and secure archiving solution that meets their regulatory requirements and effectively archives employee-customer chats. By implementing a flexible archiving solution, businesses can ensure compliance and enhance their customer support services.