Virtual Agents & Managed Textual IVR

Virtual Agents

Come to Life

Intelligent Behaviour Management for Excellent CX

Why
Membit

Membit takes the  world of Virtual Agents a few steps further, and finally allow promises and market predictions to be realized. Our unique platform provides Intelligent Behaviour Management delivering Exceptional CX for the Enterprise

Membit has developed a conversation behavior & dialogue management module, which constantly monitors the various scenarios through the session, and responds to them correctly, preserving an exceptional CX in all situations

Trusted By
Finally the virtual assistants are being moved from their comfort zone, and being adapted to the real world

Itay R

Cellcom Telecom
Our process

Step by Step
How we do it

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Simplify Customer Journeys

  • Guide customers to their destination using Membits AI technology 
  • Membits pre-configured customer path allows queries to be automated
  • Use the Membit chatbot as your customers’ personal concierge, helping them with their specific enquiry 

Deliver Great Customer Experience

  • Easy handover to agent-assisted channels
  • The Membit Chatbot is available 24/7
  • The Membit Chatbot integrates with many 3rd party applications providing Seamless interaction for the customer

Manage CSAT

  • Using Natural Language Processing, Membit understands customer’s intent and context accurately
  • The analysis of keywords, and grammar results are returned, promoting positive CSAT
  • Dialogue management detects different situations in the conversation
    and reacts and act in the most appropriate way in order to provide
    excellent user experience

Reduce Costs

  • More than 40% of customer queries can be managed using The Membit Chatbot
  • Membit ROI is typically 3 to 6 months
  • Free up contact center agents to deal with complex and valuable queries

Accelerated the demand for Conversation AI

The shift to home working and the rise of the virtual contact center has accelerated the demand for Conversational AI. Enterprises now understand the importance of automation and its potential benefits in reducing operational costs. Membit solution resolves one of the main challenges faced is how to deploy solutions that reduces the overall costs while enhancing customer satisfaction

Features & Benefits

voice

Holistic
Solution

Whatever the way your customer wants to communicate, you’re there, including all voice and text channels

24-hours

24/7
Service

No more limitations on when your customer can reach you,
and with no effort on your part

chat

Advanced Natural Language Understanding

A unique algorithm, for better understanding of the customer’s needs

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Top Rate
Security

Enterprise-grade security and PCI/GDPR compliancy, enabling sensitive information to be run through the Virtual Agent

analytics

Analytics for Continuous
Improvement

Leveraging machine learning and bot analytics, including performance and in-depth reporting based on user data with conversation history and various KPIs

smartphone

Multi-functional
Plug-ins

Multiple plug-ins provided a rich variety of functionality, such as attaching pictures and videos, uploading documents, filling out forms/signatures and more

 

cloud-computing

Flexible
Deployment

A choice of a cloud system serving masses of users, or the comfortable security of the customer’s premises

 

tap

Quick and
Easy to Use

Built-in integration to common CRM\ERP systems, accessible by anyone, anywhere, anytime, with predefined modules and workflows for a variety of processes

Who we are

Why
Membit

Membit takes the world of Virtual Agents a few steps further, and finally allow promises and market predictions to be realized Our unique platform provides Intelligent Behaviour Management delivering Exceptional CX for the Enterprise

Membit combines engineering excellence and the science of customer experience to produce a solution designed for professionals who are not willing to compromise on quality.

Solution for every budget

Essential
  • Up to 5000 Sessions
  • 5,000 WhatsApp Sessions

  • Membit NLP Engine

  • Multilingual Support

  • Out-of-the-box Reporting & Analytics

  • Live chat escalation

  • Normal Office Hours Support

  • One Json API Integration

Enterprise
  • Up to 50,000 Sessions
  • 50,000 WhatsApp Sessions
  • Membit NLP Engine
  • Multilingual Support
  • Out-of-the-box Reporting & Analytics
  • Live chat escalation
  • SMS Integration
  • 24/7 Support
  • Unlimited Json API Integration
  • Facebook Messenger
  • Voice bot Integration

Businesses can reduce customer service costs by up to 40% by implementing conversational Virtual Agent