Virtual Agents
Come to Life
Intelligent Behaviour Management for Excellent CX
Why
Membit
Membit takes the world of Virtual Agents a few steps further, and finally allow promises and market predictions to be realized. Our unique platform provides Intelligent Behaviour Management delivering Exceptional CX for the Enterprise
Membit has developed a conversation behavior & dialogue management module, which constantly monitors the various scenarios through the session, and responds to them correctly, preserving an exceptional CX in all situations
Trusted By
Finally the virtual assistants are being moved from their comfort zone, and being adapted to the real world
Step by Step
How we do it
Simplify Customer Journeys
- Guide customers to their destination using Membits AI technology
- Membits pre-configured customer path allows queries to be automated
- Use the Membit chatbot as your customers’ personal concierge, helping them with their specific enquiry
Deliver Great Customer Experience
- Easy handover to agent-assisted channels
- The Membit Chatbot is available 24/7
- The Membit Chatbot integrates with many 3rd party applications providing Seamless interaction for the customer
Manage CSAT
- Using Natural Language Processing, Membit understands customer’s intent and context accurately
- The analysis of keywords, and grammar results are returned, promoting positive CSAT
- Dialogue management detects different situations in the conversation
and reacts and act in the most appropriate way in order to provide
excellent user experience
Reduce Costs
- More than 40% of customer queries can be managed using The Membit Chatbot
- Membit ROI is typically 3 to 6 months
- Free up contact center agents to deal with complex and valuable queries
Accelerated the demand for Conversation AI
The shift to home working and the rise of the virtual contact center has accelerated the demand for Conversational AI. Enterprises now understand the importance of automation and its potential benefits in reducing operational costs. Membit solution resolves one of the main challenges faced is how to deploy solutions that reduces the overall costs while enhancing customer satisfaction
Features & Benefits
Holistic
Solution
Whatever the way your customer wants to communicate, you’re there, including all voice and text channels
24/7
Service
No more limitations on when your customer can reach you,
and with no effort on your part
Advanced Natural Language Understanding
A unique algorithm, for better understanding of the customer’s needs
Top Rate
Security
Enterprise-grade security and PCI/GDPR compliancy, enabling sensitive information to be run through the Virtual Agent
Analytics for Continuous
Improvement
Leveraging machine learning and bot analytics, including performance and in-depth reporting based on user data with conversation history and various KPIs
Multi-functional
Plug-ins
Multiple plug-ins provided a rich variety of functionality, such as attaching pictures and videos, uploading documents, filling out forms/signatures and more
Flexible
Deployment
A choice of a cloud system serving masses of users, or the comfortable security of the customer’s premises
Quick and
Easy to Use
Built-in integration to common CRM\ERP systems, accessible by anyone, anywhere, anytime, with predefined modules and workflows for a variety of processes
Why
Membit
Membit takes the world of Virtual Agents a few steps further, and finally allow promises and market predictions to be realized Our unique platform provides Intelligent Behaviour Management delivering Exceptional CX for the Enterprise
Membit combines engineering excellence and the science of customer experience to produce a solution designed for professionals who are not willing to compromise on quality.
Solution for every budget
Essential
- Up to 5000 Sessions
5,000 WhatsApp Sessions
Membit NLP Engine
Multilingual Support
Out-of-the-box Reporting & Analytics
Live chat escalation
Normal Office Hours Support
One Json API Integration
Professional
- Up to 20000 Sessions
20,000 WhatsApp Sessions
Membit NLP Engine
Multilingual Support
Out-of-the-box Reporting & Analytics
Live chat escalation
SMS Integration
Normal Office Hours Support
Up to 5 Json API Integrations
Facebook Messenger
Voice bot Integration
Enterprise
- Up to 50,000 Sessions
- 50,000 WhatsApp Sessions
- Membit NLP Engine
- Multilingual Support
- Out-of-the-box Reporting & Analytics
- Live chat escalation
- SMS Integration
- 24/7 Support
- Unlimited Json API Integration
- Facebook Messenger
- Voice bot Integration