Membit combines engineering excellence and the science of customer experience to produce a solution designed for those who are not willing to compromise on quality. A platform that allows Membit’s conversational AI experts to bring to reality their vision of an Advanced AI assistant to the fore. Our Conversational AI solution provides the ability to create smart and advanced end-to-end virtual assistants that embrace NLP, integration, sophisticated dialogue and extensive behavior management bringing to life the most professional virtual assistants to our customers
After many years of developing and deploying Virtual Agents Membit have come to realize that building conversational AI applications that scale and result in a positive ROI can only be done if you have a true technological foundation at your disposal
At the core of our technological foundation, we have developed the Membit Brain ™ which includes a state-of-the-art Hybrid NLP (interweaving Rule Base and Deep Learning algorithms), a priority-based context management, an extensive protocol to define the behavior of the virtual agent and an advanced dialog management system
Membit is unique in its exceptional ability to understand human language and to conduct independent conversations with customers. Membit’s bot was created by its highly skilled bot experts, who leverage a rich variety of technologies and tools to achieve unprecedented human language understanding and precision.
Membit is based on proprietary algorithms that incorporate morphologies and AI models. These are combined with Google and IBM’s natural language understanding engines and our in depth familiarity with the features and strengths of each. All this enables Membit to precisely identify customer intent and to intelligently perform entity extraction. Membit’s team of natural language understanding experts build a designated content environment for each domain. This is combined with the latest and greatest tools and technologies to enable Membit’s internationally outstanding natural language understanding results. Ongoing supervised and unsupervised training by Membit’s dedicated training team continuously augments Membit’s understanding and its precision as it is used
With its omnichannel capabilities, Membit interfaces with wide variety of inputs from user channels – mobile, desktop, Facebook, WhatsApp, and telephone. It processes the information and provides accurate, effective responses. It then uses its hybrid intelligence to decide whether the conversation would benefit from human interaction, in which case the conversation is automatically escalated it to a human agent – seamlessly, with no interruptions, and without the customer even realising it.