Membit’s intelligent chatbot synthesizes cutting edge technologies into a superior customer experience. Powered by AI, our chatbot explores the context that is behind the words of a user’s question, creating a human-like understanding of language and conversation. Enhanced with NLP (Natural Language Processing), we have linguistic frameworks such as MTT (Meaning Text Thoery) used for building natural language models that allow our bot to comprehend the user’s meaning. Equipped with these tools, it can hold an intuitive, natural conversation, regardless of wording, spelling or language, and provide precise answers.

With its omnichannel capabilities, Membit interfaces with wide variety of inputs from user channels – mobile, desktop, Facebook, WhatsApp, and telephone. It processes the information and provides accurate, effective responses. It then uses its hybrid intelligence to decide whether the conversation would benefit from human interaction, in which case the conversation is automatically escalated it to a human agent – seamlessly, with no interruptions, and without the customer even realizing it.