Compliant Conversation Platform

Drive Sales & Service Efficiently through chat channels

Across employee-customer communication channels - even on employee's personal devices

Speeds up cycle times to sell and serve faster

Unify, all cross-platform communication channels

Federate all messaging services into one interface so customers can contact you from the platform of their choice, and you can respond from the platform of your employees choice - even their own personal WhatsApp numbers. Create a seamless bridge between customers and employees that span WhatsApp, SMS, Teams, Webex and more so that employees can focus on the communication, not the channel.

Customers expect to be served quickly across multiple channels. To empower sales and personal service teams to deliver that, organizations need a platform to expedite conversations and maintain process oversight.

Route Customers to the Most Suitable Employee 

Ensure customer messages are routed to the most appropriate employee.  Set routing rules to manage ownership, organizational hierarchy, names, geography, availability, skill set or others to ensure the right customer is served by the right employee.

Support BYOD Preferences

Provide a secure and efficient way for employees to work from their own device. Simply configure BYOD to corporate hierarchies to enable employees to communicate from their device of choice.

Simplify Task/Conversation Follow-up

Preconfigure follow-up actions for employees to save time and ensure proper steps are taken. This cuts administration time and eliminates ‘after call work’ errors. Commonly used follow up actions include tagging the conversation, choosing a status for the conversation and creating follow-up tasks. 

Built-in Escalation Paths

Make it easy for employees to pass conversations to the right team mate to get the support they need. Use automatic workflows to channel next steps to hand over conversations, set follow on actions or invoke other system processes.

Provide Customer Info in Context

By providing specific information about the customer and their activities to the employee around the conversations, the employee can provide the right level of service and address any lingering issues or opportunities.

Provide Personalized Processes

Do more than just 'answer the call', create tailored customer experiences. Customer data providers the basis for tailoring interactions and offering the right services, routing, offers and presentation.

WhatsApp-based CRM management 

Make updating your CRM easy and directly from employee’s native WhatsApp - even their personal ones. Simply swipe to set followup tasks, change statuses, set reminders and more. Even better, let employees create new accounts and contacts directly from their WhatsApp conversations. Now your CRM is at hand when it's needed most.

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compliant
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less admin work
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visible in CRM
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employee adoption

Learn more about Compliant Converastion Platform

Platform

Governance and Visibility

Compliance and Security

With Membit, employee WhatsApp is compliant and powerful business tool

Membit HQ

Bnei Brak, Tel Aviv, Israel
dina@membitbot.com 
+448082387566

Membit UK

Fitzroy Street, Fitzrovia London 
Sales@membitbot.com 
+ 44 203 411 7263