Employees and customers communicate across more channels, and the lines between personal and professional channels are blurring. Every customer communication must be compliant and secure and ignoring personal devices or banning chat applications is insufficient for regulators and their fines.
Block, Alert and Track sending sensitive information
Employ fail-safe methods for preventing leakage of sensitive information. Forcefully prevent the sharing of content that contravenes policies. Add alerts to notify parties as to the reasons information was not sent, track the ongoing level of incidents across employees. All to ensure policies are enforced and parties are aware when they contravene the latest measures.
Use notifications to track and inform non-compliance. Add escalation paths to match enforcement and feedback policies. Escalation enables managers to move from knowing to acting to uphold their corporate standards.
Leverage Data Leakage Protection & Surveillance Systems on Personal Devices
Extend the value from existing DLP and surveillance solutions to business communication on personal devices. This ensures all employee-customer communication is water-tight, secure and compliant no matter what channel.
Capture and archive each and every customer-employee interactions.
Every customer interaction needs to be stored and available in corporate systems. This means that all chats, messages - no matter their source - need to be automatically captured and synced to company systems. Organizations are also responsible for employee-customer communications from their employee’s personal devices.
Define and enforce what content and formats are permissible for sharing
Use advanced rules engines to prevent sensitive information and formats from being shared across different channels. Monitor for keywords, phrases and sensitive financial information.
Policy-based rules enable different teams based on their specific needs
Create different levels of controls to ensure that only the right content is shared by the right employees in the right circumstances. Remain attentive to customer needs and compliant with corporate risk policies.
Bolster your security position by adding any of a number of customer validation solutions - one time passwords, phone number verifications and more. Move to multi-factor authentications to make sure that employees are certain to whom they are communicating.
Provide Water-tight customer identification through 3rd party verification
Go beyond a shadow of a doubt when you are verifying customers' identity. Easy integrations with 3rd party systems allow organizations the peace of mind of knowing their customers' communication are with the stated customer,
Use number masking to keep relationships close, but personal and corporate information private. Customers and employees can reach each other seamlessly and instantly, but have their direct numbers masked from one another.