offline conversations without reserve can be illegal ! Employees increasingly use apps like WhatsApp to communicate with their customers and colleagues, and governments are being forced to pass and implement new laws to preserve offline conversations
Preserve offline conversations
Financial firms are required to keep meticulous records of electronic messages and to preserve offline conversations- according to federal law.
For example, CNBC published that “JPMorgan hit with $200 million in fines for letting employees use WhatsApp to evade regulators’ reach”.
JPMorgan failed to preserve offline conversations and by that, it violated federal securities law and left the regulator blind to exchanges between the bank and its clients. With this $125 million penalty, it seems that the SEC has also put the entire industry on notice.
Membit DIM enables businesses to collect all text messages sent to their employees’ private devices.with Membit Dim’s solution your organization can comply with regulations regarding capturing, recording, and monitoring text messages.
Meet legal and regulatory archiving requirements
Using two chatbots, companies can monitor business interactions done through employees’ private mobile devices without exposing both their and the client’s phone numbers.
All inbound and outbound messages performed to/from the business single entry point are automatically logged and recorded into the company’s CRM.
Moreover, now your organization can meet various legal and regulatory archiving requirements, without relying on the WhatsApp server’s ability to retain calls, chats, and attachments.
For preventing damaging the reputation, there is no question that a solution is needed due to existing or future legislation. Moreover, there is a recognition of the importance of tracking all data of the company.
These days more and more businesses from all industries are realizing the importance of keeping meticulous records of electronic messages.
That was what impetus Membit Dim to create a solution for those businesses to help them, preserve and analyze all interactions easily into any CRM
In addition, A 360-degree view is imperative for managing and analyzing the customer journey
However, without recording and archiving all the “invisible” data transmitted via private phones, this view is incomplete.
Uniquely, all interactions are easily saved and analyzed using a generic API.
Coupled with automatically recording data communications in real-time, without requiring manual intervention or self-decision.
Membit Dim assists the business in preserving offline conversations so compliance with regulations can be met.